IT Support

What is our IT support service?

Your business process depends on correct functioning of a number of IT resources - local services, online services, IT infrastructure. Each of these areas generates incidents, in unexpected ways, which are difficult to resolve by non-specialists.

By using our service you will have access to experienced specialists from our company and our partners. We will resolve your incidents at your premises, by remote access or by phone. We will setup monitoring of business critical services, and we will know and react at the time of failure.

We will keep track of all your requests and their status. We will establish measurable and flexible IT support service for you.

We will advise you where optimization is possible.

How do you get IT support?

We will discover IT resources and services you use to support your business processes. We will optimize their configuration. We will document the IT Infrastructure and services. We will establish monitoring of critical IT services and resources for deviation from the documented state. We will track all request coming from appointed users in your organization and from monitoring systems. We will confirm them with you and resolve the requests.

What do you pay?

We calculate the cost of the service using hourly rates. Subscription plans are also possible. Factors that we may take in account are: the technologies you use; the level of the support; limitations for remote access; and others.

Request information about IT support rates:

info@brg.bg