Solution name: Request Tracker

An enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

Focal point for tracking tasks, issues, knowledge, and collaboration.
Submit, assign, prioritize, search, escalate, and report on issues.
Track each ticket's full history and metadata to help organization better retain knowledge and analyze trends.
Track multiple projects for multiple teams.
Track metadata, including time spent per action, due dates, and estimated time to completion.

Open Source solution, used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwid.

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Imprivata® OneSign™ is an award-winning converged IAM platform that integrates application single sign-on (SSO), strong authentication, physical access control, user provisioning and event reporting within one administrative framework that is easy to deploy and manage, enabling secure and compliant employee access to networks and applications.
Visit Imprivata for complimentary whitepapers and learn more about SSO, Authentication management, Physical Logical convergence.

Solution name: Request Tracker

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